FREE DELIVERY ON ALL PRODUCTS
We aim to deliver in between 3-8 weeks however depending on availability we may have to deliver within 10-12 weeks. We will always keep you updated on the arrival date.
Who do you use for delivery?
We use 3 different courier companies to handle our orders, DHL, Interlink, Ketra and Dachser, each one selected depending on the final destination, postcode and weight. Tracking you order is very simple, once it has been dispatched simply log into your account to view your tracking number and details of how to track the item.
Returns and Refunds
We hope you will be pleased with your purchase. Should you wish to return anything bought from us or your purchase is unsuitable, we are happy to provide a refund or exchange within 7 days of delivery, providing that the goods are in a fully saleable condition and still in their original packaging. We recommend returning the goods by registered/insured post. We will not be liable for any loss or damage incurred whilst returns are held by third parties. If the goods are not in fully resalable condition when returned to us, we reserve the right to refuse a refund or deduct an uplift fee from the refund amount. Keep in mind, returns on shipped orders incur return shipping costs, and original shipping charges are non-refundable. Please note that you are only entitled to return goods within 7 days of receipt of delivery. Custom and special order items are not returnable.
Cancellation of made-to-order products
Should you wish to cancel your made-to-order or made-to-measure product for any reason, it is unlikely that we could sell it to another customer at full selling price. We will charge a cancellation fee of 30% of the full selling price. In respect of these products our usual refund policy does not apply and products cannot be returned or exchanged unless faulty.
All deliveries are curb side only! If extra assistance is required please call Walton Furniture to arrange. Please note that this will incur an extra charge.
We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.
Recycling of Packaging
Walton Furniture and its delivery partners do not offer collection and subsequent disposal of packaging materials and wooden pallets supplied with
your order. It is therefore buyers responsibility to dispose of them. If you have any questions about local facilities in your area please contact your local council.
Damaged or missing parts must be notified to us within 2 days of receipt by e-mail. All original packaging MUST BE KEPT for inspection. We will respond and advise what course of action must be taken in these circumstances.